SmallBizGenius Analysis
Faherty receives mixed reviews, with customers praising the style and feel of the clothing but frequently reporting issues with customer service, shipping, and product quality. While some customers have had positive experiences with in-store service, online orders and support appear to be a consistent pain point.
Category Breakdown
Scores based on analysis of 77 recent reviews
Customer Service
3.0/10Many reviewers express frustration with Faherty's customer service, citing difficulty reaching representatives, long response times, and unhelpful resolutions. Customers report issues with returns, refunds, and order tracking, often struggling to get assistance from the AI chatbot or receiving delayed responses via email.
42 reviews mention thisShipping & Delivery
3.5/10Several customers report issues with shipping and delivery, including delayed shipments, lost packages, and lack of communication from Faherty regarding these issues. Some reviewers specifically mention problems with FedEx, Faherty's chosen carrier, and express dissatisfaction with Faherty's handling of shipping-related problems.
20 reviews mention thisProduct Quality
4.0/10A significant number of reviewers express disappointment with the quality of Faherty's clothing, especially given the brand's premium price point. Common complaints include shrinking, pilling, seams falling apart after washing, and buttons falling off after minimal use.
18 reviews mention thisReturns & Refunds
2.5/10Many customers report difficulties with returns and refunds, including long delays in processing refunds, lack of communication regarding return status, and issues with the return process itself. Some reviewers claim they never received refunds for returned items, despite providing proof of return.
15 reviews mention thisSizing & Fit
4.0/10Some reviewers note inconsistencies in sizing and fit, with some items running excessively large or small. This makes online ordering difficult and can lead to the need for alterations, adding to the overall cost of the garment.
5 reviews mention thisIn-Store Experience
8.5/10A few reviewers highlight positive experiences in Faherty's physical stores, praising the helpfulness and friendliness of the staff. These positive experiences contrast sharply with the negative feedback regarding online customer service.
7 reviews mention thisPros & Cons
What Customers Love
"Loving the clothes and really great service at NY Soho location"
"Purima Boahirunya is a Stellar employee! I was Christmas shopping in Savannah at the Faherty store there and experienced the best service. She was friendly, and helpful. She went the extra mile to find the shirt I was looking for."
"Great product. Their customer service could be better--it's not bad--by making themselves more accessible. But returns and exchanges are pretty easy."
"Extremely responsive company. They care."
"The service experience I had with Faherty recently, specifically Jacqueline, was quite literally the best and most compassionate service experience I've ever had."
Common Complaints
"CAN ANY actual PERSON help me. Fwd: Order 2460166 package is lost I’ve written about 18 times since last Friday. Nobody will give me a customer service that accepts even a voicemail And there’s no person that’s answers that phone."
"Ordered an item that three weeks ago that is not moving via fedex and customer support keeps telling me g me I should have used expedited shipping. How about go track the order or offer a refund instead of being condescending to your customers. Avoid ordering from them at all costs."
"Bought some very cool, soft jeans at their store in Ketchum, ID. Loved the jean…until I washed them. All the softness was gone and now they are a rough pair of thin jeans. I washed inside out, cold water delicate as instructed. So disappointing. They were $200! DO NOT buy from this brand. It is a rip off!"
"Returned 2 items before Thanksgiving. Unworn. Tags still on. It's now Jan 14th and they still haven't refunded me. Can't reach them via phone."
"They need to work on sizes: I bought a shirt in womens XL because I wanted a loose fit. The shirt is beautiful and seems to be high quality, but it was the most enormous XL I have ever seen."
Common Questions About Faherty
Answers derived from customer review patterns
Is Faherty legit and trustworthy?
Faherty's legitimacy is not in question, as they do deliver products. However, based on the reviews, their trustworthiness is questionable due to numerous reports of poor customer service, shipping issues, and difficulties with returns and refunds. Many customers have reported issues with receiving refunds for returned items or resolving shipping problems, leading to frustration and a perception of unreliability. While some customers have had positive experiences, the prevalence of negative feedback suggests that ordering from Faherty carries a significant risk of encountering problems.
Based on 45 reviewsDoes Faherty have good customer service?
According to a large portion of the reviews, Faherty's customer service is a major pain point for many customers. Many reviewers report difficulty reaching customer service representatives, with some stating that the phone number listed is often unhelpful or directs them to an AI chatbot. Response times to email inquiries are frequently slow, and resolutions to issues are often unsatisfactory. While a few reviewers have had positive experiences with customer service, the overwhelming consensus is that Faherty's customer support is unreliable and difficult to navigate.
Based on 42 reviewsIs Faherty worth it for small business?
For small businesses, Faherty may not be the best choice due to the reported issues with customer service and product quality. If a small business is considering Faherty for employee apparel or gifts, the risk of encountering shipping delays, quality control problems, or difficulties with returns could outweigh the potential benefits of the brand's style. The inconsistent quality and unreliable customer service could lead to negative experiences and damage the business's reputation, making it advisable to explore alternative brands with more consistent quality and reliable support.
Based on 30 reviewsWhat is Faherty's return policy like?
Based on customer reviews, Faherty's return policy appears to be problematic in practice, despite what the official policy states. Many customers report difficulties in getting refunds processed in a timely manner, with some claiming they never received refunds for returned items. Furthermore, some reviewers mention that they could not get any support to resolve their return issues. This suggests that while Faherty may have a standard return policy on paper, the actual experience of returning items can be frustrating and unreliable.
Based on 15 reviewsWhy are customers complaining about Faherty's shipping?
Customers are complaining about Faherty's shipping due to a combination of factors, including delays, lost packages, and poor communication. Many reviewers report that their orders take an extended amount of time to arrive, and some packages are never delivered at all. Additionally, customers express frustration with Faherty's lack of proactive communication regarding shipping issues, often having to reach out to customer service themselves to inquire about the status of their orders. Some reviewers also specifically mention issues with FedEx, Faherty's chosen shipping carrier.
Based on 20 reviewsLooking for Something Different?
Compare Faherty against 522 similar lifestyle & perks options.
View Alternatives